At Zyre, we strive to provide our customers with high-quality products and exceptional service. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting refunds for products purchased from our website, www.zyrelife.com.
Eligibility for Refunds: We offer refunds on products under the following circumstances:
Defective or Damaged Items: If you receive a product that is defective or damaged upon arrival, please contact our team within 3 days of receiving the item. We will guide you through the process of returning the item for a refund or replacement.
Incorrect Item Received: If you receive an item that is different from what you ordered, please notify us within 3 days of receiving the item. We will assist you in returning the incorrect item and will provide a refund or send you the correct item.
How to Request a Refund: To initiate a refund request, please follow these steps:
Contact our team at firstname.lastname@example.org and provide the following information:
Your order number
Detailed description of the issue (defect, damage, incorrect item, etc.)
Supporting photos (if applicable)
Your preferred resolution (refund or replacement)
Our team will review your request and provide you with instructions on how to proceed. If a return is required, we will provide you with a return shipping label.
Return of Items: If a return is necessary, please ensure the following:
The item must be returned in its original packaging, along with all accessories and tags, unless the reason for the return is a defect or damage.
You must follow the return instructions provided by our team to ensure the return is processed correctly.
Refund Process: Upon receiving and inspecting the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Non-Refundable Items: Certain items are non-refundable, including:
Items that have been used, washed, or altered.
Vape batteries that have been opened or used due to safety regulations.
Shipping Costs: In cases of defective, damaged, or incorrect items, Zyre will cover the return shipping costs. For other refund requests, the customer may be responsible for the return shipping costs.
Policy Changes: Zyre reserves the right to update or modify this Refund Policy at any time without prior notice. By making a purchase through www.zyrelife.com, you acknowledge and accept the terms and conditions outlined in this Refund Policy.